Business Consultants, Trainers and Professional Services Company
Let’s begin with the very basics. Any certification has uses. Education enhances skills and mindsets. ITIL certification is no different. Is ITIL certification worth it? Yes! Let us explore the reasons. ITIL Certification for IT Professionals Currently if you are an IT professional and are in search of employment then the job descriptions answers […]
This is a very interesting question. Let’s start through the lens of statistics. What are the different types of call centers running in Pakistan? This will help to understand the call center business in Pakistan. Primarily, there are 4 types of call center businesses in Pakistan. Therefore, let us evaluate each one separately. Private companies […]
So you’ve finally decided to join the call center industry? You have recently graduated with a bachelor’s degree and a call center job seems to be the most lucrative option. Call center industry is typically one of the few industries that employ maximum number of fresh graduates. That is a reality. You are one of […]
Customer relationship management (CRM) is basically defined as the processes and procedures that create a financial and customer centric value system. All fields of study uses customer relationship management. Different industries and segments of the market use customer relationship management tools. For instance, banks and financial institutions use CRM databases. This makes complete sense. In […]
Customer satisfaction is a different processes and procedures. How to improve customer satisfaction the right way? What is the most important ingredient? The most important ingredient to success is the mindset. Finally, this is the mindset of teams or organizations delivering customer service. Over our course of training customer service programs to a variety of […]
Pay close attention to the solace and tranquil valley side pictures. Pictures before the utmost cataclysmic shock of earthquakes. One finds contempt and a cold-blooded prosperity oozing from the eyes of our beautiful children. Characteristics of a good leader are different for different regions and times. The valley forges an alliance with the people. An […]
Customer Service Smile – The real hallmark of any organization, Institute, or service segment really begins with a smile. A smile that could mean 1 million words. As for best international practices, smile demonstrates a philosophy. Smiles demonstrates a reality. The reality simply is governed by the culture and service oriented directive of the organization. Let […]
Frequently asked questions on PMP examination is a much talked discussion. Pursuing one of the most coveted certifications in the market today is an achievement and road you want to cross. Join over 400,000 and plus professionals leading this perspective. Here are the main questions that we professionals ask us in our seminars: FAQ […]
Dear Pakistan, With special permission, I am allowed to print a wonderful poem that has recently been written by a known poet. We really liked it and wanted to publish it. Poem – Imran Khan – Candle in the Dark Dear Imran Khan, This poem is dedicated to you. Irrespective of the outcome […]
As children and even as grownups, we often forget that our mothers are just humans who can fall down and get injured. In Pakistan, there is an alarming situation at hand. Poor health conditions, lack of resources and social norms causes women of all ages to stop worrying about themselves. Think about it. You need […]
Customer Care! Customer Care is what you learn from a broken faucet. How do you really calculate and evaluate good customer care? What is excellent customer care? We have been in the business of customer care training for over a decade. We keep on teaching hundreds and thousands of individuals, organizations, and large organizations about […]
