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Software Project Management (SPM) is a subset of the project management module. It is the art and science of planning, monitoring and executing software projects. SPM is a standard and best practices in the IT software development framework. Therefore, delivery of timely projects require applications, procedures and documentation. Calculating steps, modules and phases close out […]
Preparing for a call center job? Want to know the complete list of call center interview questions and answers? What are the common questions asked in an interview for a call center agent? This article states all the interview questions and answers for customer service representative job. The call center job market in Asia has […]
Retail business is a totally different ball game. Customer service in retail has its own dimensions and perspectives. Here are 7 incredible easy to implement and execute how to improve customer service tips in retail by leading customer service experts. How to improve customer service in retail? This is the question being answered. Let us […]
Making money online in Pakistan is not as hard as one would think. All it really takes is dedication and focus. We are not saying that it’s easy either. Here we are giving 23 simple and best ways to earn money online in Pakistan. Before we begin, need to clarity some things about the online […]
The costing of any call center set up in Pakistan really depends upon the type of call center that you are trying to set up. Call center setup cost in Pakistan depends upon different services you intend to add into the call center operations. Call center costing is just one component of how to start […]
If you’ve recently done your intermediate from any institute in Lahore and looking for a job in the call center space, then you have come to the right place. Here we are going to provide an update on the call center industry in Lahore and provide tips on how to get call center jobs for intermediate […]
Are you a Pakistani student looking to study abroad? Look no further. This is to be one of the most important articles that you will ever come across that focuses on study abroad for Pakistani students. Many students from Pakistan falter on knowing the best places to go for to study a particular subject. Even […]
This question is asked to our doctors and trainers in many of our leadership development training courses. It does make sense. We now live in an artificial intelligence market segment. The world revolves around data. Data changes the way we think and how predictions now takes place. Amazingly, data is also changing how people are […]
The call center industry is booming. Pakistan call center business is growing in terms of skills and sales. Technology is a standard across the board. Call Center campaigns from Pakistan are exponentially increasing. The industry is reaching new heights in terms of revenues and opportunities. History of Call Center Campaigns USA, Canada, and Europe […]
Looking for the best call center questions and answers for first timers in Pakistan? This article is a detailed list of all the call center interview questions and answers for first timers. Recently graduated? Looking for a job? Call Center industry is calling you for an interview. A bit scared? Panicking? What questions will be […]
Why do you want to work at a call center is a common question that is asked during interviews. Be prepared. It might seem like a generic question. And perhaps it is. However, many get it wrong. And this is where every thing goes wrong. You need to be well-prepared. You need to know the […]
Call Center jobs is a first level entry job. It has its perks. It has its negatives. Basically no one dreams of a call center role. That is obvious. But there is a real need. It has many benefits. Being a call center agent is not easy. Do not let anyone fool you. It is […]
Working in a call center is not for everyone. There are many core advantages in working as a call center agent. But it is not ever the faint heart. From the outside, it has the glamour and the appeal. You get to be working in a fast-paced environment. We have been setting up call centers […]
You will always face irate customers. Angry customer is a norm. It is reality. But how do you handle an angry customer on the phone? This is the million-dollar question. How you answer this question makes or breaks the business. Below are the most used and highly effective steps. 14 Proven Steps on how […]
Call Centers always require supervisors. Supervisors are responsible for the teams. They have an important job to perform. But what makes a successful call center supervisor? The following are the main call center supervisor tips to effectively manage call centers and teams: 1. Be Punctual Timing is of essence. Call center is all about […]
