List of Call Center Interview Questions and Answers for Freshers in Pakistan

Looking for the best call center questions and answers for first timers in Pakistan? This article is a detailed list of all the call center interview questions and answers for first timers.

Recently graduated? Looking for a job? Call Center industry is calling you for an interview. A bit scared? Panicking? What questions will be asked? What type of call center interview questions are asked for first timers entering the industry? Do not sweat. Relax. Here is the best Call Center Interview Questions and Answers for First Timers list. Go through each question and prepare yourself!

Below are the basic interview questions and answers for freshers in BPO markets.

 

Complete List of Call Center Interview Questions with Answers for Freshers

Call Center jobs are very exciting. Being called for an interview? Be very excited. You want the job. You need to prepare for it. This is the ultimate guide to prepare you for the call center interview. Below is the complete list of call center interview questions and answers for fresh graduates in Pakistan. Top call centers use these questions as a reference point to hire fresh graduates.

The hiring manager knows you are a fresh graduate. They understand you have no prior experience. That is not the mandate. They want to look at certain characteristics. Handling customer inquiries requires the mindset. They are looking for energetic, customer focused and happy people. Getting job is first priority. After jobs, these call centers provides comprehensive call center classes. These classes or job training programs assist you in becoming a good call center agent.

Any interview requires preparation. The good news is that for call center jobs, the questions remain the same. Call centers look similar characteristics all across the globe. So if you are preparing for an interview in Pakistan or a call center interview in Canada, these questions will help you build you in getting the job.

These top call center interview questions and answers for freshers will have you get the job. Being fresher does not mean you cannot get the job. Prepare. And prepare well. Read through the entire article. Be a student. And learn. This will help you ace the interview in style. Be sure you know the main benefits of working at a call center. Below are the most common bpo interview questions and answers for freshers in Pakistan.

 

Question 1 – Tell us about yourself

This is a generic question. They’re trying to figure out who you really are. They want to know how you present yourself. Many candidates start by stating about their education. Some will start this with their background. There is no wrong answer. However remember that every question is for them to understand who you are. Sell yourself. Sell the potential you have.

Remember keep the customer business in mind. If the customer is in retail customer service then talk that lingo. If he is in tele-marketing, use benefits with that industry.

One of the most frequent Call Center Interview Questions and Answers for First Timers:

The best answer is talking about your characteristics. Talk about your strengths. An example of this is as follows:

“I’m a young, energetic and focused individual. I’ve recently graduated in economics. An avid debater and writer. Love helping others.”

This is a good way to start the conversation and introduce yourself. It also helps them understand who you are. And from there they can ask a plethora of other questions.

 

Question 2 – Tell me something about yourself that is not in the resume

This is a personality question. Say something polite. Educate them about the person that is not shown in the resume. Again this is a selling question. So sell yourself. A good example of this is :

“I love reading books. The recent books that I have read is about improving yourself. Author is Tony Robbins.”

This is just an example. Obviously you want them to know that you are continuously improving yourself. A bad example would be of communicating about your shooting abilities. We do not recommend communicating ruthless and hard-core games. Even say that you love playing chess or playing the guitar is reasonable. It’s all good examples. One of the top level Call Center Interview Questions and Answers for First Timers.

This question is one of the top call center final interview questions and answers for first timers in Pakistan.

 

Question 3 – What you consider is a call center?

This is a different type of question. Now they’re trying to understand if you have a basic understanding of the job and the environment in which are going to be working in. They need to know if you have done homework. It seems an easy question. However, you need to be prepared accordingly. We recommend that you read more about the call center industry that you are applying for. A better step is also reviewing the documentation and paperwork for that particular company.

Call centers are divided into inbound call centers, outbound call centers and business processing outsourcing. Each of them are very different. Typical call centers are inbound. Inbound implies that the customers will be calling the call center. Outbound calls are more sales driven. Business processing outsourcing are call centers providing business support. Support is in the form of technical or financial support. Call center industry is competitive. Recommend you also understand the top reasons why people do not join call center industry. Both sides need to be known.

First of all, understand that the call center industry is volatile. So if the company is inbound then you need to communicate about inbound industry. If the call center is outbound, then you talk about telesales. Talk about your overall conditions of the market. Talk to them about services.

“Call center agents provide services. They answer inquiries or sales leads. Also responsible for complaint handling.”

These are the three main services that all call center agents render. In specific occasions they also provide activation or deactivation of services. But that again depends upon the market that they are in.

 

Question 4 – Why should we consider hiring you?

Or a better way of saying this is : what makes you qualified to work in a call center?

This is more of a personality question. They are trying to understand your core strengths. And this is another form of selling yourself. Make sure the you understand your core ingredients. Sell. If you are a very good communicator then say so. If you are a very good listener then state so. Every person is unique. They are not looking for a generic answer. Be authentic and clear. And the characteristic needs to be relevant to the call center. If you state that you are great cook it will have no benefit. One of the top Call Center Interview Questions and Answers for First Timers.

“I really enjoy communicating with others. I think I am a good communicator. Call centers need strong communicators in this business.”

 

Question 5 – What particular characteristic you have that would hinder us from hiring you?

This is a very interesting question. This is a challenge for you. Again this is very individualistic. And it’s a very tricky question as well. They are trying to ask you for your weakness. Your weakness cannot be something that will totally undermine your opportunity. So be content. And also be very clear.

A good answer is describing a weakness that is really not the weakness. For example you can say:

“I am always improving my analytical abilities. My analytical abilities are not at the standard I have set. Working hard to come to that level of excellence.”

Another example is you can state that you need to be a better listener. You are very good but you want to raise the bar. So the weaknesses that you have set higher standards for yourself and you need to get the next level.

This shows to the interviewer that you set high standards. It also shows the you know what your weaknesses are. Setting high standards is part of call center training. Call centers have continuous training programs on customer service.

Human resource experts always look for people who know the gaps and are able to work on them. Identifying gaps and focusing on improving them is always a good sign. Show this commitment during the interview process.

 

Question 6 – Where do you see yourself in the next five years?

This is again a personality trait question. They are looking to see if you have planned out your life. Only your professional life. This is also difficult question. After graduating recently many people don’t think of this question. But that doesn’t mean you cannot answer. Eventually everyone wants to go ahead in life. They have their own dreams and want to pursue specific careers. An answer to this could be in lines of growth.

Good growth in terms of opportunities and growth in terms of skill set. Customer services companies that have thier own call centers relay heavily on this question. The answer tells alot about the future goals of a fresh graduate in the customer service market.

“Within five years I am looking to exponentially increase my skill set. Skill set to allow me to manage and lead teams.”

And you can also imply what kind of skill sets. You can say that you are trying to improve your communication skills or your telemarketing skills. These skills to be relevant to the call center industry.

 

Common Call Center Interview questions for First Timers 

Below are the common call center interview questions for first timers in Pakistan. The questions also come with the answers. Read each question and answer in detail. This helps in getting you a job.

 

Question 7 – Tell us about some of your accomplishments in school.

This is again another tricky question. Many of times people simply graduate. And they do not have any type of accomplishment. Dig deeper. There’s always one achievement you can be very proud of. And it could be a very simple one as well. Here are certain examples.

“After I recently completed my first semester I got great trades in economics. And I started helping others as well. I started teaching. My students also got top scores. Helping others and making them successful and is something that I really enjoy.”

This is a very good example. It tells the interviewer that you are a team player and also enjoy the success of others.

Another example is as follows:

“I love writing. I had the opportunity of writing different articles for my college magazine. Seeing my name in print is one of the greatest accomplishments during my school year.”

What the interviewer is really trying to find out is if you believe in hard work and dedication. You need to prepare yourself to sell again. This question wants you to tell them about your drive to accomplishment.

 

Question 8 – Why would you like to work in a call center?

This is more of an investigative question. They are trying to understand if you have researched the company. You cannot have a generic answer to it. Why would you like to work in a call center can also have an elaborate answer. Since it is particular to that company you need to focus accordingly. However, many of the call center industries remain the same. A good example of this are as follows:

“Your company is the top business processing outsourcing company in the region. You have some amazing customers use. I would love to be a part of this team. Your company is also highly ranked in terms of salaries and benefits. And after coming to the interview, I really enjoy the environment as well. All of these are reasons why I would love to work for this particular organisation.”

 

 

Conclusion

Get to know these call center interview questions and answers for fresh graduates. Preparing shows results. These will go a long way in helping you get the job you are applying for. The above list is the detailed list of call center interview questions and sample answers for beginners in Pakistan.

If you know of other questions, do share your experiences. Or if you have a question that needs to be answered, comment us. We will respond back immediately. And most importantly, best of luck! Share your experience.