Call Center cost setup in Pakistan

call center staff working in call center environment

The costing of any call center set up in Pakistan really depends upon the type of call center that you are trying to set up. Call center setup cost in Pakistan depends upon different services you intend to add into the call center operations.

Call center costing is just one component of how to start a call center business in Pakistan.

Costing setup depends on services needed by call center. Technology drives call center services. So the first step is to know the systems that you need. From there you can get a basic understanding of the core pricing and then work your way up.

 

Call Center Setup in Pakistan – Key Components and Costs

The following are the main components of setting up a call center in Pakistan. Call center setup in Pakistan – breakdown of the main components and respective costing. List is a comprehensive breakup of call center setup cost.

We are assuming that you know what type of call center you are trying to set up. We will walk through the basic costing first and then give you a comprehensive understanding of the accessories required. Call center market segment in Pakistan is evolving.

 

Dial Number – UAN / Toll / Regular Number

The contact center will require a basic number that people can dial into to reach your team of experts. Depending upon the total number of calls coming into your call center you would need to make a decision between having a regular number or a UAN number. You can also apply for a toll-free number.

You can talk to local service provider and open up different channels. The costing goes up as you add more channels to your call center. Initially, obtaining numbering scheme is the first main call center setup cost in Pakistan.

Let’s give you an example. If you have a small little call center and you expect 50 calls per day within 24 hours. Then you should at least have five people sitting on the call center and around 10 lines readily available. But again the dynamics would depend upon the type of business you are in and the total call volumes will be coming in. The average talk time also needs to be factored in. Dialing costing and setting up the telephony part is a major component of the Call center setup cost in Pakistan.

The difference between a UAN number and Toll Free is that in a Toll Free the company paid the entire cost for call. In UAN the dialer pays the call. Again, this part adds up the costing of the call center solution.

 

Call recordings

Are you interested in ensuring that all the calls that are placed into your contact center need to be recorded. And if so what is the type of calls that you would like to monitor and for how long. There are two types of systems. One service only does basic call recording. The other systems do retrieving of those calls and also has a quality assurance software to rate each single call.

Call recording systems can become expensive. Depends on the number of calls. And if there is need to record all calls. And then what is the extent of saving calls? If you have to save calls for a year and you have over 5,000 calls per day, you are taking an expensive call recording system. Call recording systems becomes a big call center setup cost in Pakistan.

 

IVR

IVR stands for interactive voice recording. Do you have a system where you want the caller to use your system electronically. The benefit is that the person will not be going to an agent and going into a system that provides immediate updates. Like a bank call center. The caller can get an update on his account without talking to an agent by simply going into the IVR.

 

Call center staffing

The solution and cost will be directly be proportional to the number of seats and agents that you require. If you require a small seat capacity then the solutions will be very small. If you’re going to be running a call center forward for above 500 people then the solution pricing goes exponentially high.

Depending upon the quality of the agents, staffing is a high call center setup cost in Pakistan. Quality call center training programs add to the overall cost.

 

Telemarketing / Outbound Services

If you are performing outbound services then there is an added component cost and also the cost of making those calls. Many BPO telemarketing campaigns run from Pakistan.

 

International Calling

If you are going to go for International support, you will need the government of Pakistan approval. Add a license cost to it.

 

CRM / ticket management system

You will need a customer relationship management system to generate the complaints and log basic customer data. The costing depends upon the volume and the details of the relationship management tool. CRM is an important call center setup cost in Pakistan.

 

Small Call Center Setup – Costing for Smaller 10 seat Call Center

If you just need the basics then there are solution providers providing a complete basic call center suite technology solution under $10,000. This includes the servers and the configuration of inbound. This excludes the licensing and the telephony configuration from the local telephone operator.

Small call center setup means smaller seats. Smaller call centers requires basic telephony and routing equipment. Only difference is the scale.

 

Costing of Mid Tier Call Centers – 50 seat

The costing of a mid tier call center technology solution will range from $25,000 to $ 40,000.

 

Costing of Large Scale Call Centers

We recommend that you talk to large vendors for customized solution packages.

 

Call center solution provider in Pakistan

Very limited solution providers in Pakistan. Some have the software. And some boast of the hardware. You need a complete system integrator. Hence, call us for a free appointment. First, we document what you require based upon business needs. And then provide an estimate of all components required.

 

Conclusion

Please do share your experience in developing a call center. Is your pricing below or above the pricing stated? Like to hear about your call center setup experience in Pakistan!

Call Center cost setup in Pakistan

92 thoughts on “Call Center cost setup in Pakistan

  1. Hi, my name is Mudassar Khan.
    I am a student and looking forward to start a small call center.
    I have little investment and 0% experience in this field. So, I am looking for little guidance.

    Thanks

      1. Salam I want to open call center in Hyderabad I want all the details of it. I also want your support by guiding me how much investment I need to made
        My number is 03363967405

  2. I have a mid size transportation company in the US, I would like to set up a call center here in pakistan. I am bidding on some opportunities here in america. I am looking at a 10 seat call center from which we would make appointments with our customers.

    1. Hi, my name is Muhammad omar.
      I am looking forward to start a small call center.
      I have around 15lac PKR and 0% experience in this field. So, I am looking for little guidance.
      03000273348
      Thank you

    2. Hi sir
      we do have a 50 seats capacity call centre which offers inbound and outbound calling facilities. You can freely contact us at alphatech352@gmail.com. Would love to offer our services on competitive rates .
      Regards
      John

    3. if you are looking for call center
      here we have a complete setup in Lahore Pak
      Our some of guys are still working on Canadian Campaign
      if you are interested then please contact us (Whatsapp 03060493179)

    4. Assalam O Alaikum;

      I am working in contact center you may whatsapp me i want to setup call center here in pakistan i will provide backend services to customers from here please do let me know if you are interested contact me
      03217366466

    5. Hi
      We are running a call center for UK campaign, and interested to establish our operation if you’re still interested in that do reply me back or WhatsApp me on +923152223797

  3. Hi There

    we are from New Zealand, looking to set up an inbound-outbound call centre, around 50 seats,
    We would like to put international investment from New Zealand in the said capacity call centre, what cost and time we are looking to get all approvals, instead of equipment and HR?

  4. hello i call on this number many times but no one received the call please reply me i want to start my own call center thanks warisha ahmed
    0333-3508162 other wise call back on my nunmber

  5. I have USA projects contact me on whatsapp 03495959299
    Weekly payout minimum 5 seats

  6. Hi,
    I’m Running my IT Institute in Faisalabad and interested in Call center business.
    Guide me to start new business using my Computer lab of 25 computers and 4MB internet connection.

    03237733110

  7. Hi I am in Uk I need to set up a call center in Pk around 20 people mostly night time would like to know the cost otherwise the cost for established call centre for providing me service.
    Help plssss thanks in advance

    1. Hello!
      This is Faisal from Islamabad. We can do this call centre stuff. You can contact me on my what’s app 0092307-3322332.

      Best regards.

    2. Dear all.

      I have a established call center with 50 seats in Karachi. Pakistan.

      You may contact me via email or phone if you want to outsource your sales or support department.

      Thanks

      Clint Fernandes
      +923323676613
      clint.fernandes10@gmail.com

    3. Hi, Farhan Happy to help you plz contact me if you haven’t received the solution you wanted.my No is 0345-2100021

    4. Hire us for Telemarketing / There is a group serving in this field since 5 years but new in Freelance,So we are expecting have a good and reliable time with clients because all guys are quick,sharp,smart,energetic and friendly/ working in the campaigns of US/UK and Ca
      Data Entry: we have a professional staff for Data entry operations and they are serving us from last 3 years and we are having such an amazing experience with them so give us a chance to show up our Quality and Durability
      (0306-0493179)

    5. i can make your job possible with night duty plz do contact with me my whatspp number is 0092305-3800833

  8. Hey! This is Bilal Khalid, I’m a student of ACCA and looking forward to start a small call center. I have 2 years experience in Call Canter.So, Please guide me further…

    Thanks

  9. Dear all.

    I have a established call center with 50 seats in Karachi. Pakistan.

    You may contact me via email or phone if you want to outsource your sales or support department.

    Thanks

    Clint Fernandes
    +923323676613
    clint.fernandes10@gmail.com

  10. hi my name is simon i am from karachi i having 10 years call center experience i dont have investment i want to work individually at home can you gayz please help me how to start legaly at home please friends help me………03463000659

  11. Hi. Can I have your contact number to discuss about complete call center salutation. As I am planing to have one in Pakistan.

    Thanks
    Qaisar A Khan
    00923314079888
    00966580430044

  12. Mam i have experience and zero investment plz guide me can i open my call center…thanks

  13. Hello i want to set up a small scale call center very limited investment in Lahore . Please guide
    Thx

  14. Assalam o Alaikum,

    I have over 15 years experience in Customer Service which includes 7 years experience in Call Center in Dubai, as I was born & raised in the UAE. Now, I want to start up my own Call Center in Pakistan & move to my home country for good. I’m looking forward to proper guidance who can guide me with this opportunity.

  15. Hi, my name is Aman and I have experience in call centre now want to start my own with a small investment kindly let me know

    1. Hi guys
      I have 6 month experience in Call center Feild but now i want to Start a Call center Business in Gujranwala with 5 – 7 lac Investment
      Contact 03344435466
      Email Atifjavaid4435@gmail.com
      I need Your Help to Establish This Please Help me
      Thanks

  16. I have a established call center with 50 seats in Karachi. Pakistan.

    You may contact me via email or phone if you want to outsource your sales or support department.

    Thanks

    Clint Fernandes
    +923323676613
    clint.fernandes10@gmail.com

  17. Hi,
    I have Experience of Medical Billing from Insurance Company. I want to start a small legal call center for same. can anybody help me.

  18. I want to establish a call center set up in Lahore. Please someone in this forum can share the business plan with 20 agents for both inbound and outbound calls.

    Regards,

  19. Hi what sort of help are you providing in Pakistan, I want to discuss kindly please give me a call at +61433445876

  20. I am looking to open a call centre in karachi with maybe over 200 seats but at stafting will need about 50 ppl. Taking inbound calls mainly.. contact me on what’s app 00447534998584.. or email me on zuberghani@gmail.com

  21. Hi

    Any one looking to open a small to medium size call centre in Islamabad please contact me on the number below. I have space and Manpower. There can be an opportunity for joint venture also.

    Many Thanks

    M Usman
    Director
    AWC Consultants ltd
    Slough
    UK
    Mob: 00447597221385

  22. Hello this is Marcus from Lahore, I’m willing to take projects for inbound/outbound support. Kindly WhatsApp for more details on +92-3204113731.
    Regards.

  23. HI,

    Interested to start own small call center in karachi pakistan with mainly 5-10 agents as I have experience in low interest debt consolidation campaigns.

    Kindly help me out in what are requirements to start own like investment amount needed, IP & internet requirements, low interest campaign call providers as well as networking & server requirements.

    It will be only outbound call center with limited inbound calls of our customers who want to call back for support for US based customers outbound calls.

    Thanks.

  24. Salaam, I want to start a call center setup for 25 agents in each shift, which will work 24 hours.
    I want to check the costing to run own setup or to get the services of a company with all support and services.
    Regards, I am available on call 03333123428

  25. I want to start a small call center set up in lahore. I am looking to establist a new business in this industry since I have no experience in this industry. Looking for a support or an equal partner with whom can establist and grow the business together.

  26. Hi There! This is Maj Omer Zaman (Retd), we are running a call center and have highly skilled professionals engaged in variety of multi-national Campaigns. Plz contact me on 0335-5532421.

  27. Hi this is Rafay am a student and I have experience in call center can I open a sma call center like tech support in USA uk Canada if yes I don’t have much investment but only 2 to 3 lacks is it possible if yes reach me at rafay9959@gmail.com
    Or else 03212690373

  28. Aoa
    Hi. We have one kanal building in Johartown lahore PK, so I want to open a small call centre there plz help me how much investment need ?
    How we start , we do not have any experience?
    How we find us links?? And when it start giving profit or how I pay to the staff ?
    Wanna open w less people
    My Nmber is 03218440746

  29. hi
    i have place in johar town and defence lahore
    i wana open a call centre w 5 to 7 people
    0 experience plz anyone guide
    how much investment and how much income earn per week from international call centre
    thanks
    zahoor
    03218440746

    1. Y block DHA Lahore
      settled call center available
      we offer seats for rent per hour per day or per month
      coffee conference and lots more internet available
      plz call 03218440746
      or mail at chmazharz@yahoo.com

  30. hi i want to open a small call center in karachi but i don’t have any knowledge related to call center .i can invest 7-10 lac .can any body guide or suggest me?

  31. hi i want to open a small call center in Lahore. but i don’t have any knowledge related to call center .i can invest small amount .can any body guide or suggest me?

  32. Hi, we are a UK based Card Machine marketing company. We are looking for a call centre in Pakistan to promote our products and services in the UK . We offer very lucrative commission packages. We don’t mind to do business with new starter.
    Please contact us for more details if you are interested.
    Thanks

  33. Hi, we are a UK based Card Machine marketing company. We are looking for a call centre in Pakistan to promote our products and services in the UK . We offer very lucrative commission packages. We don’t mind to do business with new starter. Please contact us for more details if you are interested. 0044-0795123405, contactus@commercialge.co.uk 4Thanks

  34. I have a legit outbound campaign for used auto parts in USA. if anyone interested feel free to contact me on +923002266830

  35. Hi, I have intensive experience in call center and IT Infrastructure, overall 18 years, looking for client in UK/USA/Canada, initially I can setup 25 to 30 seats call center with 1 month in Karachi or Lahore, interested parties can email me on eht.sheikh79@gmail.com

  36. Hi, I am Suleman.
    I am looking forward to start a small call center in Lahore.
    I have little investment and 0% experience in this field. Plz guide me how to start.
    03004509288

  37. We have complete setup of Call Center. we need client to start a campaign. any one guide me how we start this business properly,

  38. ??? / ???? ?????? ?????? / ?????????????: I am open to BUY BPO / Call Center business in Pakistan for a Parent Company making its way in this sector. #BPO / Call Center owner who wants to SELL their BPO business can reach to me at raza@markashr.com. Size and quantum of business doesn’t matter.

  39. AoA

    I have experience working in a UK based call centre however i would like some guidance in running a call centre in Pakistan. Can anyone help please.

  40. Hi, my name is Shaharyar Iftikhar
    I am a student and looking forward to start a small call center.
    I have little investment and 0% experience in this field. So, I am looking for little guidance.

    Thanks

  41. AoA Shaharyar Iftikhar

    I have a 30 seat setup that you may be interested in. Although, I need to know your location

  42. Yea Sure. We do provide call centre solutions but varying typically on the breif given specifically.

  43. hello This is Farhan here from Gujranwala i have 4 year experience in call center as sales rep and now i want to start my own setup ,but i want to get guidance about it so kindly give me information or guide me
    My number is 0331-8400493

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