Finally, made it? Have a call center business. It could be inbound, outbound or a BPO business. Great. Now, you need to register your call center in Pakistan. How to register call center in Pakistan?
Call Center Registration Importance
Call Center business is exempt from Income Tax in Pakistan. Why? Because it comes under services and provides foreign exchange remittance. Even if you are not serving international customers, you need to register your call center.
As per the government rule, all call centers need to be registered. This is mandatory. Hence, contact centers close out due to non-registering.
All call centers provide service. Call Centers saves data. Data is important. Especially, agencies need to know about transactions.
Never start your call center without getting registered. If you are BPO, then many companies ask for your registration number. If you want inbound campaigns, then the vendors also ask for your registration ID.
Call center business in Pakistan requires registering service.
PSEB Call Center Registration process in Pakistan
PSEB performs the Call center registration. PSEB is Pakistan Software Exchange Board. The following are the documents required to register:
- Private Limited Company / Single Member Pvt Ltd / Firm Registration (Form C)
- NTN of company / NTN of Firm
- Bank Account Details
- List of Directors / Partners – basic profile and contact details
- Total Employees and basic profiles
- Brief company profile
On the whole, PSEB takes a few days for verification. After verification, they issue a certification and an ID. your certification has to be re-certified every 4 years.
After you get registered, you can apply to PTCL for a local number.
Important : Your PSEB allows you to get the UAN, local or international routing number. Call centers need routing numbers. And without PSEB you will not be able to get the number. Additionally, if you are running an international call center, your number needs to go through a Voice Over IP network. For that, you need to be registered. Registration is must for companies running international outbound campaigns from Pakistan.
You can show your PSEB number to PTCL or any network you work with. The network ensures your number and connectivity is white-listed. White-listed means that your number will not be blocked. Moreover, Government of Pakistan monitors all traffic. Being on the white-list, your call center will keep on working. No worries on the number of calls. Either inbound, our outbound.
Pakistan software export board (PSEB) registration fee
As you use the call center services, there is an annual fee for the PSEB registration. You get an annual certification as acceptance and registration.
Recommendations
- Getting a UAN number, PSEB ID and registering to the network is lengthy for companies that have never done it. Recommend consulting with a specialist like ourselves. We complete the entire process for you.
- Ensure that you know the market. Are you a BPO? Inbound call center? Outbound campaign center? Hence, every one has a different requirement.
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I want to know procedure of opening a call centre in pakistan.
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I want to know procedure of opening a call centre in pakistan.
Need guidance all details till cost involve.
Hlo sir am junaid from islamabad can i elliegibale
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I want to open a call center kindly reach me out with full details.
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I want to set up my call center .how much it costs ?
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I’m adil gill I need a job
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