Call Center Training | Call Centre Customer Service Training in Pakistan

Call Center Training Courses

Boost sales lead conversions, improve Net Promotor Score, enhance first call resolution and customer satisfaction with impactful training that refines skills, elevates service quality, and turns every call into an exceptional experience.

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Best CX Trainer in Pakistan!

Mr. Ahmed Sheikh has a proven track record of building and leading high-performance customer service teams that deliver exceptional and ever improving customer experiences for international organizations in North America and top companies in Pakistan. An innovative leader that creates and drives CX strategy, builds service quality ecosystems and customer-centric business
solutions.

· Head of CX JazzCash

· Head of CX Wateen Telecom

· Head of CX Huawei

· Head of CX HP

· Chief Customer Experience Officer Cheetay

· Head of Call Centers MCB

· Director 911 operations

Our Training Programs

Business Process Outsourcing Training
Call Center Soft Skill Training
Handling Irate customers Training
Call Center supervisor Training
Outbound sales Training

Client Reviews

“Training staff working for government organizations is very difficult. Mr. Ahmed did a brilliant job in training our Excise and Taxation service teams to instill customer-centric values and exponentially improve service at all touchpoints. Highly recommend senior level executive and trainer.” Mr. Shirwani DG Excise Taxation Punjab

“We run different BPO’s and call center outbound campaigns from Pakistan. Looked for a senor resource that has insights of best practices on BPO and account management and outbound sales. Mr. Ahmed is the main for the job. Best training for our campaigns ! Highly Recommended”

Sadia

Director BPO Markets

“What an exceptional training indeed. We are a growing company and wanted to find someone with relevant international experience specific in outbound service and account management. Mr. Ahmed has the knowledge, expertise and amazing delivery to educate, empower and train our staff. Highly recommended!”