Pakistan is experiencing significant growth in the local and international call center industry. There are many factors contributing to this growth. Ease of implementing call center technology and skilled work force are major factors. Additionally, owners can now connect with international buyers to build revenue streams.
This blog talks about how much do call center owners make in Pakistan. The article talks about all the main attributing points that contribute to the salary that owners can earn from Pakistan. From Karachi to Lahore and Islamabad to Faisalabad, entrepreneurs are venturing into this sector, aiming to capitalize on its potential. The article also highlights how these call center owners are making money in Pakistan.
Call Center Industry Local Industry
Many companies within Pakistan require local services to run their customer service. The local call center industry typically does outsource the services to local providers. TRG, and IBEX, makes great money in terms of getting local businesses and moves forward.
If you are a local call center owner, you can make decent money by getting local contracts. You can do outsourcing and do inbound and even outbound services.
International Call Center Industry
Call Center owners make good money. But this depends upon multiple factors. When you have a good paying campaign, you tend to make in dollars. However, this depends on many important factors like:
Scale of Operations
You make money off of the total agents. Hence, the scale of operations is very important. The larger the work force the large the salary bracket.
International Contract Value
When you are working on an international campaign, the rates are detrimental. You get a great rate when you deal correctly and have a prior record of making the numbers. Many of times you can be an expert. For example, you can work in selling solar services in a particular area.
Campaign Vendors have a checklist of giving campaigns. Meeting that criteria gives you a higher advance, and you can be in a position to negotiate the rates.
Localization of agents
You can have a call center anywhere in Pakistan. However, this affects the operational expenses. In certain cities, like Karachi and Lahore, you can find agents at cheaper prices. It becomes harder to find cheaper resources in other cities. Remember that as you control our expenses, the more profits you can make.
Industry Trends
You need to see the local and international industry trends. How many campaigns run from other countries? What is the success rate? Conversion rate? I had a client who lost business because other international call centers were targeting the same customer base. In fact, this is one important aspect to know when dealing with international vendors. Ensure that you have access to fresh and only copies of the list of customers.
Earnings Potential of Call Center Owners
Earning potential of call center owners depend upon how efficient the owner is in terms of managing the call center operations. The call center has a fixed cost in terms of managing it. This includes cost of services, technology and the resources.
You will need additional resources for quality assurance and training. All of these are important yet need to be considered during running call center operations.
Knowing all these factors, call center owners can make up to 20,000 USD per month after expenses. This depends upon the quality of campaign, conversion rates and campaign numbers. Higher the scale the higher the value.
