Health Care Customer Service Training is about training the healthcare industry on best customer service practices. Our Healthcare customer service training is certified by the American Academy of Continuing Medical Education. We are proud to train many healthcare institutes in Pakistan. We train Shaukat Khanum Memorial Hospital. Frequently conduct workshops at Fatima Memorial Hospital. Particularly, working with other regional health care providers in enhancing value.
Over the last 5 years, we have trained over 1,000 health care professionals. This includes doctors and nurses. Also includes operational staff. The objective is to train everyone serving the customer. Health Care customer service is a culture. As a result, we create that culture. We are customer service consulting partners for health care.
Healthcare as a Service
Health care is a service industry. Everyone takes care of the customer. It starts when a customer enters. The front desk officer engages with the customer. Nurses come into action. Doctors get involved. Finally, everyone at the hospital serves. The entire experience has a value. A value in the eyes of the customer. That is the customer service experience. All in all, training focuses on that experience.
Training imparts value. It creates a culture of service value. Therefore, training aligns people with service. Importance of dermatology in Pakistan is a mandate. Many skin infections occur. Dermatologists learn from these training courses. They need to provide exceptional customer service. This training goes a long way in bridging the gap.
We impart the best health care practices to health care practitioners. We discuss the best ways to treat patients. How to assist families. In conclusion, we create a culture of care.
We begin with strategy. Work with teams and create a customer service strategy. Then work with teams to align people with the culture.
Healthcare Customer Service Training Demand in Pakistan
Hospitals need to provide service. Otherwise, patients leave. This is reality. Hence, hospitals need to focus on service. Service as a culture. Service to be consistent. Providing poor service is never an option. Many of the times it is the process and not the people. Customers cannot differentiate. Furthermore, service is a given.
Providing quality customer service in a medical setting has a unique set of challenges. Maintaining a certain standard of healthcare service excellence is a major challenge. Presently, this challenge is being faced by hospitals, pharmaceuticals and health care institutes all over the world. Health care providers are seeking new ways to increase customer satisfaction. They are thriving to provide unparalleled quality of service to all its customers.
Health care hospitals claim to have the best doctors and facilities. Yet, they lack the quality of service delivery required to sustain quality. There is no customer loyalty. Until now, patients follow doctors. They never follow service. With the growing increase in health care costs, patients expect service. We at ThinkFaculty assist hospitals in creating that service value.
People are an important part. Additionally, processes are important too. You need customer service processes. Processes that drive value. Facilitate customers through the entire experience.
Healthcare Training Service Modules
Below are the core health care modules:
- Introduction to Customer Service
- Basics of Health Care Service
- Dealing with Irate Customers
- Managing customer expectations
- Building a customer service culture
All healthcare professionals needs to go through the training program. Nurses are great candidates for the course. They learn how to manage irate patients. The scope of BS nursing in Pakistan is increasing. More jobs are available. However, customer service skill matters.
Training Duration
The course is 2 full day training.
Training Methodology
Health Care service is a practical approach. We focus on live role plays. Many scenario based examples. Professionals learn the art of service.